FREE SHIPPING ON ORDERS OF $49 OR MORE.

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Frequently Asked Questions

CONTACTING US:

  • You can sign up via our Contact Us page and let us know of your interest. We’ll be glad to send you notifications on all upcoming promotions, local events, and product highlights.
  • Yes! While reaching us via the Contact Us page is the best way address your questions, you can call us toll-free at 877-806-4243 (877-80 NGAGE), Monday–Friday 9:00AM - 5:00PM ET.

RETURNS & EXCHANGES:

  • If you are not happy with one of our products for any reason, we want to make it right. Simply head to our Returns page to get started, and we will promptly process your request.
  • Our goal is to process return requests within 7 business days of the date we receive your request. During high traffic seasons, it may take up to 14 business days for a return to be processed. Please note: Depending on your bank, refunds may take 3–7 business days to appear on your account.

ORDERS AND SHIPPING:

  • We begin to process orders immediately upon receipt. Orders are processed Monday–Friday and ship out within 1–2 business days.
  • Delivery times can vary depending on the shipping method selected and the destination of your package. Orders eligible for free shipping (orders over $49.00 and all subscriptions) ship via FedEx Ground option, which typically delivers in 3–7 days.
  • If a valid email address is provided at the time you place your order, you will receive an email confirmation followed by a shipping notification that includes tracking information for your package. If you have set up an account with us, you can check the status of your order by going to the “Orders” section of your My Account page.
  • N-Gage will authorize your card for the full amount of your order at checkout. However, if we are unable to fulfill any portion of your order, we will notify you by email and charge only for the portion of your order that ships. Any pending authorizations for the unfulfillable item(s) will drop from your account within 3–5 business days (depending on your bank’s processing times).
  • If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you do not receive these emails, please check your spam/junk folder. You can also complete our Contact Us form and we’ll forward these notifications to you.

SEASONAL SUBSCRIPTIONS:

  • Our subscription service renews automatically in every cycle, unless you tell us you no longer want to renew your subscription.
  • While we would be sorry to see you go, if you do need to non-renew, you can do so by logging into your account, clicking on the “Subscription” link bar at the top of the page, and selecting “Disable Auto Renewal”.
  • Absolutely! If you do disable auto renewal for your next Subscription, you will still receive all of the remaining boxes from your current Subscription. Canceling or non-renewing means your Subscription will not renew. For example, if you signed up for a four season subscription, you will still receive all four boxes for that subscription.
  • If you have any questions about, or need any help managing your subscription, email us at info@ngagebrand.com. We're are always happy to lend an assist!

ACCOUNT:

  • No, an account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to order information, quicker returns, and faster check-out next time.
  • Log in to your account from the Account Log In page and click the “Your Password” link found on your My Account page to update your password.
  • Click “Forgot Password” on the Account Log In page and a password reset link will be sent to the email associated with your account. If you do not receive this email, we may have a different email on file or an account has not yet been set up. You should also check your spam/junk folders as well.
  • Simply click the “Unsubscribe” link found at the bottom of any promotional N-Gage email. Be sure to check back with us on NGagebrand.com from time to time for the latest product and promotional updates.

PRIVACY:

  • A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing user preferences and shopping cart contents.
  • You can set your web browser to disable cookies but if you do, some features of our website may not function normally.
  • You can set your web browser to disable cookies but if you do, some features of our website may not function normally.
  • Please see our Privacy Policy page for more information on cookies.
  • Didn’t quite answer your question? Reach out to us via our Contact Us page, and our Customer Service team will gladly lend a hand!